9-1-1 Professional of the Day 2011
As part of our 9-1-1 Education Month / National Public Safety Telecommunications Week activities, NENA wants to recognize the dedication and outstanding efforts of the individuals who make the 9-1-1 system work every day. By putting a few faces to the numbers, we hope that the public will gain an increased understanding and appreciation of 9-1-1 – a service most people take for granted.
Featured 9-1-1 Professional:
Bettie Dowling
Communications Training Officer
Interviewer: What does 9-1-1 mean to you?
Dowling: 9-1-1 means: help and safety in a time of need.
My dad was one of the founders in the original EMS in the state of Ohio. He was also a law enforcement officer. I have always felt a connection to public safety and understand the importance of a quick, appropriate response to request for assistance. It was just in “my blood!
Interviewer: Why did you choose a career in Public Safety?
Dowling: My dad was one of the founders in the original EMS in the state of Ohio. He was also a law enforcement officer. I have always felt a connection to public safety and understand the importance of a quick, appropriate response to request for assistance. It was just in “my blood!
Interviewer: What do you like best about your job?
Dowling: I love my job! I enjoy being able to help someone in need of assistance. Even though their emergency may not constitute a “real” emergency, to them, at that moment it is and to be able to help them in their crisis is rewarding in, and of itself.
Interviewer: Is there any particular event or call that you are particularly proud of.
Dowling: I find it particularly rewarding to be able to help those who suffer from mental conditions. I was fortunate enough to become CIT certified and fee the benefits of having been trained in that area. I have a couple of “my people” that I try to watch out for and have units check on. One gentleman I was able to get Adult Protective Services to assist thereby removing him from a shack without power, or water into a safe environment. That is a good day!
Interviewer: If you could convey one message to the public, what would it be?
Dowling: If I could convey one message to the public it would be not to play on 9-1-1 lines. Not to call unless it is an actual emergency. To try to think about walking in the shoes of the police, deputies, firemen, and emts’; To always remember that their family member may need help and if someone is playing on 9-1-1 or calling for non-emergency issues that is placing their loved ones’ in danger.
04-15-11
11:30 hrs